Privacy Policy

This Privacy Policy explains how Hylope ("we", "us", "our") collects, uses, and protects your personal information when you use our service.

By using Hylope, you agree to the collection and use of information in accordance with this policy.

Account Information: When you create an account, we collect your email address, name, and authentication credentials.

Usage Data: We collect information about how you use the Service, including generation history, preferences, and feature usage.

Payment Information: Payment details are processed by our payment provider (Stripe). We do not store full credit card numbers.

Generated Content: We store the images and videos you generate to provide the Service and maintain your asset library.

We use your information to:

• Provide and maintain the Service
• Process your transactions and manage your subscription
• Send important updates about your account
• Improve and optimize the Service
• Respond to your support requests
• Comply with legal obligations

Your data is stored on secure cloud infrastructure. We implement industry-standard security measures to protect your information from unauthorized access.

Generated assets are stored on Cloudflare's global network for fast delivery. Account data is stored in secure databases with encryption at rest.

While we take reasonable precautions, no method of transmission over the Internet is 100% secure.

We use the following third-party services:

• Auth0: For authentication and user management
• Stripe: For payment processing
• Cloudflare: For content delivery and infrastructure
• AI Providers: For image and video generation (Google, Replicate, etc.)

These services have their own privacy policies governing their handling of your data.

We retain your account data and generated assets for as long as your account is active. You can delete individual assets at any time through the application.

If you request account deletion, your account enters a pending deletion state for thirty (30) days. During that period, signing back in will reactivate your account and cancel the pending deletion request.

If the deletion request is not canceled before the thirty (30) day period expires, we will permanently delete or irreversibly de-identify the active account data associated with that account, including your profile, personal workspace, any team workspace you own, and stored assets associated with the applicable account or workspace storage prefixes. Shared workspace records that are not owned solely by you may remain within the workspace, with references to your account removed, nulled, or anonymized where appropriate.

We may retain limited records after deletion where required or permitted by law, including for billing, tax, accounting, fraud prevention, security, abuse prevention, dispute resolution, or enforcement of our legal rights. Where possible, these retained records are kept separately from the active product account data and only for as long as needed for those purposes.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Object to certain processing of your data

To exercise these rights, please contact us at the email below.

We use essential cookies essential for authentication and maintaining your session. We may also use analytics cookies to understand how you use the Service.

You can control cookie settings through your browser preferences.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the Service. Your continued use after changes constitutes acceptance.

For questions about this Privacy Policy, please contact us at privacy@hylope.com