Terms of Service

We are Hylope ("Company," "we," "us," "our"), a French société par actions simplifiée (SAS) registered with the Registre du Commerce et des Sociétés (RCS) of Nanterre, with its registered office at 24 rue Montrosier, 92200 Neuilly-sur-Seine, France. Our VAT number is FR10530519933.

We operate the website https://hylope.com (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

We provide a cloud-based creative workspace and asset management platform that allows users to generate, edit, organize, and store digital media (including images and video) using various third-party artificial intelligence models.

You can contact us by email at support@hylope.com, or by mail to 24 rue Montrosier, 92200 Neuilly-sur-Seine, France.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Hylope, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or notifying you by email at updates@hylope.com, as stated in the notification. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms. Where required by applicable law (including EU consumer protection rules), we will provide at least thirty (30) days' advance notice of material changes.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.

The Services are not tailored to comply with industry-specific regulations. If your use of the Services would be subject to sector-specific regulatory requirements (including, without limitation, healthcare, financial services, or critical infrastructure regulations in any jurisdiction), you may not use the Services unless you have independently verified and ensured compliance with all applicable rules.

Our Services utilize third-party generative artificial intelligence ("AI") technologies to provide various features, including but not limited to image generation, image editing, video generation, and style transfer ("AI Features").

3.1 AI Provider Terms

By using the AI Features, you acknowledge and agree that:

• The AI Features are powered by third-party providers including Google (Imagen, Gemini, Veo), OpenAI (GPT, DALL-E), Black Forest Labs (Flux), Stability AI, and others.
• Your use of the AI Features is subject to both our Terms of Service and the acceptable use policies of our AI providers.
• We may change, add, or remove AI providers at any time without prior notice.

Hylope does not develop, train, fine-tune, or modify the underlying foundation models used to generate outputs. Hylope does not control the datasets used to train such models and does not determine how such models process or generate outputs.

Accordingly, Hylope is not responsible for model hallucinations, inaccuracies, bias, or intellectual property claims relating to training data used by AI Providers. Hylope is also not liable for service interruptions, outages, safety filter triggers, or changes in functionality resulting from actions or policies of AI Providers.

Your use of AI Features is at your own risk.

3.2 Prohibited AI Content

You agree NOT to use the AI Features to generate, create, or attempt to create:

• Deepfakes or synthetic media of real individuals without their consent
• Child sexual abuse material (CSAM) or any content sexualizing minors
• Non-consensual intimate imagery or sexual content
• Content that promotes violence, terrorism, or illegal activities
• Misleading or deceptive content intended to deceive others about its AI-generated nature
• Content that infringes on intellectual property rights of others
• Content that violates privacy rights or contains personal information without consent

You also agree NOT to:

• Use Outputs to train, fine-tune, or develop any artificial intelligence model
• Use the Services to build, operate, or support a competing AI generation platform
• Reverse engineer, extract, or attempt to derive model parameters or training data from Outputs
• Engage in any AI practice prohibited under Regulation (EU) 2024/1689 (EU AI Act)

3.3 Right of Publicity; Synthetic Media; Identifiable Persons

You may not use the Services to generate, distribute, or commercially exploit content that depicts, simulates, or impersonates any identifiable individual without appropriate authorization.

If AI-generated content depicts or is reasonably likely to be perceived as depicting a real, identifiable person (including celebrities, public figures, private individuals, or corporate representatives), you represent and warrant that:

• You have obtained all necessary rights, licenses, consents, and permissions required for such use;
• Your use of such content does not violate any right of publicity, right of privacy, false endorsement law, defamation law, or other applicable legal protections;
• You will not use such content in a manner that implies endorsement, sponsorship, or affiliation without authorization.

For purposes of these Legal Terms, an "identifiable person" includes any individual whose name, image, voice, likeness, distinctive appearance, or recognizable attributes may reasonably allow a third party to identify that individual.

You acknowledge that laws governing synthetic media, digital replicas, and deepfakes vary by jurisdiction, including under EU regulations, French law on image rights (droit à l'image), and other national legislation. You are solely responsible for compliance with such laws in connection with your use of the Services.

Hylope does not monitor all AI-generated outputs but reserves the right, in its sole discretion, to:

• Remove or disable access to content that may violate publicity or impersonation laws;
• Suspend or terminate accounts engaged in unauthorized impersonation or synthetic media misuse;
• Cooperate with law enforcement or rights holders where legally required.

Nothing in these Legal Terms shall be construed as permitting the creation or commercial use of unauthorized digital replicas or simulated likenesses. Hylope does not authorize, encourage, or endorse the creation of digital replicas of real persons without consent.

3.4 Ownership of AI-Generated Content

Subject to your compliance with these Legal Terms:

• You retain ownership of your input content (prompts, reference images, etc.)
• You own the AI-generated output to the extent permitted by applicable law
• We do not claim ownership over your AI-generated content

Intellectual property laws regarding AI-generated content are evolving. We make no representations or warranties regarding the copyrightability, exclusivity, originality, or enforceability of AI-generated outputs. AI-generated outputs are produced through probabilistic systems, and similar or identical outputs may be generated for other users. We do not guarantee that any output is unique or free from third-party rights.

3.5 Commercial Use Rights

You are permitted to use AI-generated content created through our Services for commercial purposes, including but not limited to:

• Client work and commissioned projects
• Marketing and advertising materials
• Products for sale (prints, merchandise, digital assets)
• Commercial video and film production
• Social media and content marketing

This commercial use license is granted in accordance with the terms of our underlying AI providers (including Google, OpenAI, and Black Forest Labs), all of which currently permit commercial use of generated outputs. You are responsible for ensuring your specific use case complies with all applicable laws and does not infringe on third-party rights.

Hylope does not guarantee that AI-generated content is free from intellectual property claims, trademark conflicts, rights of publicity issues, or regulatory restrictions. You are solely responsible for conducting appropriate legal review, clearance, and compliance checks prior to any commercial distribution or public deployment of AI-generated content.

Hylope does not endorse, approve, or verify any commercial use of Outputs.

3.6 AI Limitations and Disclaimer

AI-generated content may contain errors, inaccuracies, or unexpected results. We do not guarantee the accuracy, quality, or appropriateness of any AI-generated output. You are solely responsible for reviewing, modifying, and ensuring the appropriateness of any AI-generated content before use.

THE SERVICES AND ALL AI-GENERATED OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE."

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HYLOPE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND TITLE.

HYLOPE DOES NOT WARRANT THAT OUTPUTS ARE LEGALLY SAFE FOR COMMERCIAL USE OR THAT THEY WILL NOT INFRINGE THE RIGHTS OF THIRD PARTIES.

THE SERVICES DO NOT PROVIDE LEGAL, MEDICAL, FINANCIAL, OR PROFESSIONAL ADVICE.

4.1 Reporting Unauthorized Use of Likeness

If you believe that content generated or distributed through the Services unlawfully depicts your name, image, voice, likeness, or other identifiable attributes without authorization, you may submit a written complaint to:

legal@hylope.com

Your complaint must include:

• Your full legal name and contact information
• Identification of the content at issue (including URL or account information, if known)
• A description of how the content depicts or simulates you
• A statement that you believe in good faith that the use is unauthorized
• A declaration on your honor (déclaration sur l'honneur) that the information provided is accurate

Hylope may request additional information reasonably necessary to evaluate the complaint.

4.2 Review and Interim Action

Upon receipt of a sufficiently detailed complaint, Hylope may:

• Temporarily disable access to the identified content
• Restrict the associated user account
• Request clarification from the user who generated the content

Hylope reserves sole discretion in determining whether interim action is appropriate.

4.3 Investigation

Hylope may review the reported content to assess whether it appears to:

• Depict a real, identifiable person
• Create a realistic digital replica
• Imply endorsement or affiliation
• Violate applicable publicity, image rights, or impersonation laws

Hylope does not conduct proactive monitoring of all user-generated content but will evaluate specific complaints submitted in accordance with this procedure.

4.4 Resolution

Following review, Hylope may:

• Permanently remove the content
• Reinstate the content
• Suspend or terminate the user account
• Take no action if the complaint is unsupported

Hylope's determination is made in its sole discretion and does not constitute a legal determination of rights.

4.5 Repeat Violations

Users who repeatedly generate or distribute unauthorized synthetic media depicting identifiable individuals may have their accounts permanently terminated.

4.6 Cooperation with Authorities

Hylope may cooperate with law enforcement, courts, or regulatory authorities where legally required in connection with synthetic media complaints.

5.1 Our Intellectual Property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in France, the European Union, and around the world.

5.2 Your Use of Our Services

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services and download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use or internal business purpose.

5.3 Your Submissions and Feedback

By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you grant us a worldwide, perpetual, irrevocable, royalty-free, fully sublicensable license to use, reproduce, modify, adapt, publish, distribute, and display such Submissions for any lawful purpose related to the operation and improvement of the Services, without acknowledgment or compensation to you. You retain any moral rights (droits moraux) to the extent they apply under French law. For the avoidance of doubt, this license does not apply to your Contributions or AI-generated content, which are governed by other sections of these Legal Terms.

By using the Services, you represent and warrant that:

• All registration information you submit will be true, accurate, current, and complete
• You will maintain the accuracy of such information and promptly update such registration information as necessary
• You have the legal capacity and you agree to comply with these Legal Terms
• You are not a minor in the jurisdiction in which you reside
• You will not access the Services through automated or non-human means, whether through a bot, script, or otherwise
• You will not use the Services for any illegal or unauthorized purpose
• Your use of the Services will not violate any applicable law or regulation

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

We accept the following forms of payment: Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay.

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Applicable taxes (including VAT where required) will be added to the price of purchases as deemed required by law. We may change prices at any time. All payments shall be in US dollars.

You agree to pay all charges at the prices then in effect for your purchases, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

All prices displayed on the Services are inclusive or exclusive of VAT as indicated at the point of purchase, in compliance with applicable EU consumer information requirements.

9.1 Billing and Renewal

Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. The length of your billing cycle will depend on the type of subscription plan you choose when you subscribed to the Services.

9.2 Cancellation

You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term.

If you request account deletion, we may also cancel or disable renewals for subscriptions associated with workspaces you own as part of processing that request or the final deletion of the account. Requesting account deletion does not create any right to a refund except where required by applicable law.

Refund policy: Except as required by applicable law (including the rights described in Section 9.5 below), all purchases are non-refundable. If you have any questions or are unsatisfied with our Services, please email us at support@hylope.com.

9.3 Fee Changes

We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law. For EU consumers, we will provide at least thirty (30) days' advance notice before any price increase takes effect, and you will have the right to cancel before the new price applies.

9.4 Credits

Our Services operate on a credit-based system. Credits are consumed when you successfully generate content using our AI Features. The number of credits consumed varies depending on the type and complexity of the generation (e.g., image generation, video generation, style transfer).

Credits are only consumed upon successful completion of a generation. If a generation fails for any reason—including but not limited to safety filter triggers by our AI providers, technical errors, network issues, or service interruptions—your credits will not be deducted.

Credits included with subscription plans reset at the beginning of each billing cycle and do not roll over to the next period. Unused credits expire at the end of each billing period. Purchased credit top-ups may have different expiration policies as specified at the time of purchase.

Current credit costs for each generation type are displayed within the application interface and may be adjusted from time to time. We will endeavor to provide notice of significant changes to credit costs.

Credits have no monetary value, are non-transferable, and may not be redeemed for cash. Credits may not be resold, assigned, or exchanged. Except as required by applicable law, all credit purchases are final and non-refundable.

We reserve the right to modify credit pricing, generation costs, and credit expiration policies at our discretion, subject to applicable consumer protection laws.

9.5 EU Consumer Right of Withdrawal

If you are a consumer located in the European Union or the European Economic Area, you have the right to withdraw from a purchase within fourteen (14) days of the transaction without giving any reason, in accordance with Directive 2011/83/EU and applicable national law (including the French Code de la consommation).

However, by subscribing to the Services or purchasing credits and using them before the withdrawal period expires, you expressly acknowledge and consent that the performance of the digital service begins immediately upon purchase, and you thereby waive your right of withdrawal to the extent the service has been fully performed or credits have been consumed. This waiver is provided in accordance with Article L. 221-28 of the French Code de la consommation.

If the service has not yet been performed or credits have not yet been consumed, you may exercise your withdrawal right by contacting us at support@hylope.com within the 14-day period.

You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to:

• Systematically retrieve data or other content from the Services to create or compile a collection, compilation, database, or directory without written permission from us
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords
• Circumvent, disable, or otherwise interfere with security-related features of the Services
• Use any information obtained from the Services in order to harass, abuse, or harm another person
• Use the Services in a manner inconsistent with any applicable laws or regulations
• Engage in automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools
• Attempt to impersonate another user or person or use the username of another user
• Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services
• Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services
• Except as permitted by applicable law (including rights under Directive 2009/24/EC and French Code de la propriété intellectuelle), decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services
• Generate content that violates the usage policies of our third-party AI providers (including Google, OpenAI, and Black Forest Labs), such as deepfakes, CSAM, or non-consensual sexual content
• Sell or otherwise transfer your profile

We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Services and through third-party websites.

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services.

We care about data privacy and security. By using the Services, you agree to be bound by our Privacy Policy posted on the Services, which is incorporated into these Legal Terms.

Please be advised the Services are hosted in Germany and France. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in Germany and France, then through your continued use of the Services, you are transferring your data to Germany and France, and you expressly consent to have your data transferred to and processed in Germany and France.

We process personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation, "GDPR") and the French Loi Informatique et Libertés. For more information about your data protection rights (including rights of access, rectification, erasure, portability, and objection), please refer to our Privacy Policy.

These Legal Terms shall remain in full force and effect while you use the Services.

WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

If you request deletion of your account, your account will generally enter a pending deletion state for thirty (30) days. During that period, signing back in may reactivate the account and cancel the pending deletion request.

After that period expires, or upon other termination of the account where applicable, your right to use the Services will cease and we may permanently delete the account, your personal workspace, any team workspace you own, and associated active service data. Content belonging to a shared workspace that is not owned solely by you may remain with that workspace, and references to your account may be removed, nulled, or anonymized. We may also retain limited records where required or permitted by law, including for billing, tax, accounting, fraud prevention, security, abuse prevention, dispute resolution, or legal enforcement.

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services.

These Legal Terms are governed by and construed in accordance with the laws of France, without regard to its conflict of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

If you are a consumer habitually resident in a Member State of the European Union, you additionally benefit from the protection afforded by the mandatory provisions of the consumer protection law of your country of residence. Nothing in these Legal Terms shall deprive you of such protection.

16.1 EU and International Users

(a) Informal Resolution

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute"), the parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating any proceedings. Such informal negotiations commence upon written notice from one party to the other party at legal@hylope.com.

(b) Jurisdiction

Any Dispute that cannot be resolved informally shall be submitted to the exclusive jurisdiction of the competent courts of Paris, France, subject to the following:

• If you are a consumer habitually resident in the European Union, you may also bring proceedings in the courts of the Member State in which you are domiciled, in accordance with Regulation (EU) No 1215/2012 (Brussels I Recast).
• Nothing in this clause limits your right to file a complaint with the French Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF) or any other competent consumer protection authority.

(c) Online Dispute Resolution

In accordance with Regulation (EU) No 524/2013, EU consumers may submit complaints via the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. Our email address for ODR purposes is: legal@hylope.com.

16.2 U.S. Users — Binding Arbitration; Class Action Waiver

This Section 16.2 applies only to users located in the United States, or where a dispute is subject to United States law. If you are located outside the United States, this Section does not apply unless otherwise required by applicable law.

(a) Mandatory Informal Dispute Resolution

Before initiating arbitration or filing any claim in small claims court, you and Hylope agree to first attempt to resolve any dispute informally. The party initiating the dispute must send a written Notice of Dispute to legal@hylope.com.

The Notice must include:

• Your full name and contact information (including mailing address and email associated with your account)
• If represented, your counsel's name and contact information
• A detailed description of the nature and factual basis of the dispute
• The specific legal claims asserted
• The specific relief sought, including a good-faith calculation of damages, if any

Within forty-five (45) days after receipt of a valid Notice, the parties agree to participate in a good-faith meet-and-confer conference. No arbitration demand may be filed until this process is completed. Any applicable statute of limitations shall be tolled during this period.

(b) Binding Individual Arbitration

Except for disputes eligible for small claims court or intellectual property disputes, any dispute arising out of or relating to these Terms, the Services, AI-generated outputs, payment or subscription matters, or alleged statutory violations shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect.

• The arbitration may be conducted remotely unless the arbitrator determines an in-person hearing is required.
• If in-person, it shall take place in a mutually agreed location, or if no agreement, in New York County, New York.
• The arbitration shall be conducted in English.
• The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, enforceability, or scope of this arbitration agreement.

(c) Class Action Waiver

YOU AND HYLOPE AGREE THAT ALL CLAIMS SHALL BE BROUGHT ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, ACT AS A CLASS REPRESENTATIVE, JOIN OR CONSOLIDATE CLAIMS WITH OTHER USERS, OR PARTICIPATE IN A PRIVATE ATTORNEY GENERAL ACTION.

If this Class Action Waiver is found unenforceable, then the entire arbitration agreement shall be null and void.

(d) Jury Trial Waiver

To the extent any claim proceeds in court rather than arbitration, you and Hylope waive any right to a jury trial.

(e) Small Claims Exception

Either party may bring an individual claim in small claims court if the claim qualifies, remains individual, and does not seek class or representative relief.

(f) Intellectual Property Carve-Out

Hylope may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property rights, confidential information, or enforcement of usage restrictions. This does not waive arbitration for damages claims.

(g) Arbitration Costs

Payment of arbitration fees shall be governed by AAA rules. Hylope will not seek to recover arbitration filing fees from consumers unless the arbitrator determines the claim was frivolous. Each party shall bear its own attorneys' fees unless otherwise required by law.

(h) Opt-Out Right

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to legal@hylope.com with the subject line: "Arbitration Opt-Out." Opting out will not affect any other provisions of these Terms.

(i) Batch Arbitration; Mass Filing Procedures

If twenty-five (25) or more individual arbitration demands are filed against Hylope by the same law firm or coordinated organizations, and such demands arise out of similar factual allegations, assert similar legal claims, and seek similar relief, they shall be administered in batches of up to one hundred (100) claims per batch. Each batch shall be assigned to one arbitrator, follow one procedural schedule, and result in one reasoned award applicable only to the claimants in that batch.

Nothing in this provision authorizes class, representative, or collective arbitration beyond the batching mechanism described herein. Each claimant's claims remain individual.

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HYLOPE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION.

HYLOPE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF:

(A) THE TOTAL AMOUNT PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR
(B) ONE HUNDRED EUROS (EUR 100).

You agree to defend, indemnify, and hold harmless Hylope, its affiliates, officers, directors, employees, agents, and partners from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your Inputs or Contributions
• Your use of AI-generated Outputs
• Your commercial deployment of Outputs
• Intellectual property infringement claims
• Publicity, likeness, or privacy claims
• Violation of AI Provider terms
• Violation of applicable law

This indemnification obligation survives termination of these Legal Terms.

Hylope shall not be liable for any failure or delay resulting from causes beyond its reasonable control, including AI Provider outages, regulatory changes, government action, internet disruptions, acts of God, or force majeure events.

Provisions relating to ownership, indemnification, limitation of liability, warranty disclaimers, dispute resolution, and intellectual property shall survive termination of these Legal Terms.

If any provision of these Legal Terms is held to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

These Legal Terms, together with our Privacy Policy, constitute the entire agreement between you and Hylope regarding the Services.

If you enter into a separately executed Master Services Agreement with Hylope, the terms of that agreement shall control in the event of any conflict with these Legal Terms.

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Hylope SAS

24 rue Montrosier

92200 Neuilly-sur-Seine

France

Email: support@hylope.com

Legal inquiries: legal@hylope.com

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